Bill Nye, Chief Executive Officer, Caviness & Cates Property Management
"As a testimony to the effectiveness of eSupply Systems, for the first time all year, every one of my properties stayed under budget in terms of maintenance expenses! This is the first quarter (4th quarter 2012) that I had every property on the system and the expense control is amazing! I give eSupply a lot of the credit. I am a HIGHLY satisfied customer!"
Jeffrey Weissman, Executive Vice President, The Lynd Company
"eSupply Systems has been instrumental in shaping our best practices for procurement, helping us drive consistency of the products we order and bringing savings on both what we buy and the time it takes to do it. I can say with confidence that our properties are definitely making more intelligent decisions when it comes to ordering supplies and staying on target with our budget goals each month and annually. We greatly value our partnership with the eSupply Systems team."
Rob Finney, Principal, Commerce Capital Partners
"eSupply Systems is truly our partner in purchasing. They have kept pace as ComCapp has doubled in size - managing our MRO suppliers, negotiating our contracts and keeping our processes consistent. We have standardized and rolled-out both carpet and paint programs, building efficiency and savings into our buying process through the property level. Additionally, utilizing their RehabSMART component, we have built a very effective Make Ready program that emulates our best practices as a company. eSupply Systems is 100% customer focused and has helped us every step of the way from implementation to fine-tuning, and we look forward to many more successes with them!"
Mark Frey, Senior Maintenance Supervisor, JMG Realty
"After just attending training: "eSupply Systems is going to make my job 100% easier!"
Kristin Walk, Manager, The Lynd Company, San Antonio, TX
"Esupply Systems is a great program for ordering and budget management. Although we occasionally have an issue arise with a supply vendor, the customer service we receive from Esupply is phenomenal! A representative is always willing and able to troubleshoot an issue we are having and dig deeper if needed. It's very reassuring to have someone who can communicate with Sherwin Williams and MSHQ on our behalf and get everything resolved. Also, I wish I knew the name of the gentleman that helped me recently with a item from Sear's, but he was so nice and helpful and offered to research the item and even called Sear's to inquire further. I would like to commend him and the other reps that I have had the pleasure to speak with, including Sandra who also goes above and beyond! Every request I have sent through has been answered promptly- so I couldn't be happier.
Thanks for the great work Esupply! "
Liz Buss, Community Manager, Carter Haston Real Estate - Hilton Head Island, SC
"I just want to tell you how much we love the system already (she was trained two days ago). My Maintenance Supervisor has been trying to source an appliance part for some time and it has been very difficult to find the part. Right after the training, he logged in, quickly found the item and placed the order. Training was EXCELLENT and Christine extremely knowledgeable and was very patient - especially with those that were resisting change."
Robert Kellum, Chief Operating Officer, SUHRCO Residential Properties
"Just like we no longer do our property accounting with a spreadsheet and calculator, it has long been time to upgrade our property purchasing to a web based, on-line software that tracks, controls and reports. eSupply Systems has proven its value for all our clients and properties. We see eSupply Systems as a purchasing solution that benefits all of our clients, their properties, our regional managers and site staffs."
Laura Ryan, Community Manager, Carter Haston Real Estate, Villa Rica, GA
"I wanted to let you know that one your companies customer service representatives, Sandra Castillo, has gone above and beyond to help me. Being new to this system I have had to call in more than your average customer, but she helped me track a lost order, spoke to the Staples manager for me and then followed up with me at like 8 pm at night by email to let me know the status. She has also helped me on several occasions locate specific items that I was unable to find on my own and does it all with such a great attitude and is so personable. I deal with many customer service reps a day and it is usually not a pleasant experience and I actually enjoy speaking with Sandra and was pleasantly surprised when she remembered who I was on our second phone conversation. You guys have a great employee there and I just always like for excellence to be acknowledged when it is deserved!"
Naomi Marquez, Director of Operations and Acquisitions, Hivernan Realty Group, Denver, Colorado
"I would like you to know how pleased I am with the set up of our first two assets and the customer service I have received from Scott. We (Hivernan) have a strong commitment to every onsite team member. It is imperative they receive the utmost respect and are given the tools to succeed from Hivernan's Home Office and each of our suppliers. Your company did just that.
Thank you for kicking off this new relationship so well. "
Kate Hankins, Community Director, The Lynd Company, Lafayetette, LA
"I have worked with eSupply thru The Lynd Company since its initial rollout in 2008. I enjoy being able to order all of my regular maintenance supplies, swimming pool supplies, office supplies, etc. through one central location & having the peace of mind that eSupply ensures we are getting the best prices on our orders. Any time an item is needed that is not currently available through their website the representatives do their best to get my requested order as soon as possible. They have listened to the customer's suggestions by making changes to their website for better functionality which has created a faster online shopping experience. Their representatives are always kind & courteous when we contact them and they are quick to remedy any concern we may have. Orders are shipped quickly without damages & invoices come pre-coded with our company's GL accounts which makes for an easier accounting process on the site level. Overall I am very pleased with The Lynd Company's choice in using eSupply!"
Brad Cather, CPM(r), HCCP, SHCM, President, Lighthouse Property Management Group, LLC
"Christine is pretty much amazing! She is going above and beyond the call to ensure that our teams buy in to the technology and change in thinking / procedures 100%. As always when you are introducing new technologies and systems, there is some level of resistance, especially with maintenance guys that have been looking in a catalog and picking up the phone since they first touched a screwdriver....but it hasn't been bad, and Christine's technique and demeanor is bridging that gap in a great way! I'm anxious to have enough real data in hand to see some tangible results that we can show to our clients. "